Privacy Policy
This is the web site of J3 Debt Solutions Limited [“the Company”]. This privacy policy sets out how the Company uses and protects any information that you provide when you use this website.
Our Registered office is:
144 No. 1 West Regent Street,
Glasgow,
Scotland,
G2 1RW
Data Protection Ref Number is: ZA474414
We can be reached via e-mail at info@J3Debt.co.uk or you can reach us by telephone at 0141 501 0541
The Company is committed to protecting your personal information when using our website. Should we ask you to provide certain information by which you can be identified when using this website, we assure you that it will only be used in accordance with this privacy statement.
When you become a customer of any J3 Debt Solutions Limited company, our lawful basis for processing your personal information is ‘contractual’. In some cases, we may also process information where we have a legitimate interest to do so, as explained in this Notice. If you share any special category data with us (such as information about your health or medical needs), we will only process this with your explicit consent.
If you have any concerns about how we have handled or protected your information, we would hope that you contact us to discuss this but you can also escalate your concerns to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
This policy is effective from 3 January 2019.
When you sign up to participate in or receive a service from J3 Debt Solutions Limited, we will retain certain information such as your name, email address and telephone number. This is only used to allow us to stay in contact with you.
The information we collect is also used to improve our work, such as:
- used to improve the content of our web page;
- used to notify you about updates to our website;
- used by us to contact consumers for marketing purposes;
- disclosed when legally required to do so at the request of governmental authorities conducting an investigation;
- to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorised use of our website.
Marketing activities
We occasionally contact our customers and potential customers by email for marketing purposes. Whenever you receive a marketing email from us, you will have the option to select only those products and services that are of interest to you, and/or to unsubscribe completely from future marketing. If you no longer wish to receive any such mailings, you may either use the unsubscribe function located at the bottom of each email or alternatively email us at info@J3Debt.co.uk and we will amend our records accordingly.
Deleted postal marketing
People who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding their enquiries or our services they have placed in writing or on-line.
Privacy information for different categories of people
The nature of insolvency practice is such that confidential information, including personal data, will come into our hands in the ordinary conduct of our business activities. This will include circumstance such as:
- When undertaking marketing and networking activities;
- When advising prospective clients about their circumstances;
- When conducting formal insolvency appointments.
For each category of person (“data subject”) that we deal with, there is a relevant Privacy Notice which describes what personal data we may hold about them; why we consider it to be lawful for us to hold that data; how long we intend to hold it for and for what purpose or purposes it will be used. In some instances, individuals are afforded rights to object to our processing of their data and in others they are not.
Full details are set out in our Privacy Notices for:
- Staff members and job applicants (available internally);
- Business contacts and customers;
- Debt advice and personal insolvency clients;
- Directors, shareholders and owners of insolvent businesses;
- Creditors, book debtors and employees of insolvent businesses (Stakeholders).
Data Security
Acting lawfully and protecting the privacy of our staff members, prospective insolvency clients and those involved in the formal insolvency appointments that we deal with is a responsibility that the Company takes seriously at all times.
We have appropriate security measures in place to protect your information, details of which can be provided on request.
We have in place suitable physical, electronic and managerial procedures to protect against the loss, misuse or alteration of information that we have collected from you. Additionally, we aim to ensure that access to your personal data is limited to those who need to access it. Those individuals who have access to the data are required to maintain the confidentiality of such information.
Please be aware that the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use reasonable efforts to retain personal data collected from you only for so long as we need such data in accordance with the purpose for which it was collected or until we are requested to delete it (if earlier).
Cookies
Our website uses cookies to record session information, such as recording past activity at a site in order to provide better service when visitors return to our site. A cookie in no way gives us access to your computer or any information about you and the data collected by cookies is used only in an anonymous form; no individual is identified.
For more information on how to control cookies on your machine, you may find this guide helpful: http://www.aboutcookies.org/
Links to other websites
Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices used by other sites. Please review the privacy policy of each web site you visit before submitting any personal information to it.
Children
This website is not intended for use by children. We understand the importance of protecting children’s information, especially in an online environment, and we do not knowingly collect or maintain information about children.
Sharing your data
We do not partner with or have special relationships with any ad server companies, nor do we sell your data. We would only share your data after seeking approval from yourself, If we are unable to help you, then we may refer you to one of our preferred partners or a charitable organisation. At that point we will explain the process and ask for your consent before sharing any information.
Retention of data
We will hold your personal information on our system for 5 years or as long as we have an ongoing business reason, such as you are still using our services, you will be removed after a period of inactivity. Details of the categories of information we hold about different categories of data subjects and the retention periods that apply can be provided on request.
Why we process your data (lawful bases)
We have different reasons for processing your personal data, depending upon the nature of our relationship with you (e.g. business contacts, advice clients, those involved in insolvency matters) and the law requires us to state what we consider to be our reasons (known as “lawful bases”).
If you would like further information about how your personal data is used by us, you can email any further questions to us at: info@J3Debt.co.uk.
In all cases, you are legally entitled to request details of the personal information we hold about you and you are able to keep your personal information accurate and up-to-date by contacting us on the email noted above.
Your rights will vary depending upon the nature of the relationship we have with you. We are happy to explain these to you by telephone, although any request to exercise your rights needs to be made in writing (“writing” for these purposes includes sending us an email with your request).
Your rights
- Erase or restrict the processing of your personal information;
- Exercise your right to data portability;
- Withdraw your consent to processing.
- Opt out of automated decision making
If you wish to exercise any of these rights, please contact us at info@J3Debt.co.uk with details of your request.
Contacting Us
If you have questions, comments or complaints about our handling or protection of your personal data, or if you feel that this site is not following its stated information policy, please contact us by post, telephone or email:
144 No. 1 West Regent Street,
Glasgow,
Scotland
G2 1RW
0141 501 0541
info@J3Debt.co.uk
Information Commissioner’s Office
Our data protection reference number is: ZA474414
ICO contact details:
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
T. 0303 123 1113 F. 01625 524510
www.ico.org.uk
