Complaints

If you are dissatisfied with any part of the service you receive from J3 Debt Solutions Limited, you can talk to us. We will listen. We will try and understand the problem and put things right. Our office is open Monday to Friday 08.00-18.00 and you can reach us on: 0141 264 2866.

If, however, we cannot resolve the problem by telephone, we will ask you to put your complaint in writing to us at:

J3 Debt Solutions Limited
Suite 144
No.1 West Regent Street
Glasgow
G2 1RW

Or by emailing: [email protected]

Jamie Carmichael is our Managing Director and will investigate any matter of complaint personally so that it may be resolved as quickly as possible.

Our Authorising body

We are authorised by the Institute of Chartered Accountant of Scotland. Any complaint we are not able to resolve must be directed, in the first instance, to the Insolvency Service at: https://www.gov.uk/complain-about-insolvency-practitioner

The Insolvency Service will review your complaint to ensure that it falls within the scope of complaints that the licensing bodies can consider. The Insolvency Service will thereafter contact you to confirm whether or not your complaint is being referred to the relevant licensing body. ICAS, as our Regulatory Body, can only investigate insolvency-related complaints that are referred by the Insolvency Service.